Airbnb says a third of its customer support is now handled by AI in the US and Canada

Airbnb was poised to introduce an app that doesn’t just search for you, but one that “knows you.” CEO Brian Chesky said, “It will help guests plan their entire trip, help hosts better run their businesses, and help the company operate more efficiently at scale.”

Airbnb plans to bake in AI features for search, discovery and support

Airbnb CEO Brian Chesky said the company wants to increase its use of large language models for customer discovery, support and engineering.

Nothing opens its first retail store in India

The two-story location will sell products from Nothing and the more affordable, mass-market brand CMF.

Indian pharmacy chain giant exposed customer data and internal systems

A backend flaw in web admin dashboards used by one of India’s largest pharmacy chains, exposed thousands of online pharmacy orders.

20 Best Presidents’ Day Deals on Gear Our Reviewers Actually Used (2026)

Shop these limited-time sales to save on some of our favorite gadgets from Branch, Eufy, and more.

Join Our Livestream: The Hype, Reality, and Future of EVs

Pose your questions to a panel of WIRED experts about the future of the electric vehicle industry.

Senators Urge Top Regulator to Stay Out of Prediction Market Lawsuits

As prediction market platforms like Polymarket and Kalshi battle regulators in court, Senate Democrats are urging the CFTC to avoid weighing in, escalating a broader fight over the burgeoning industry.

Social Security Workers Are Being Told to Hand Over Appointment Details to ICE

The recent request goes against decades of precedent and puts noncitizens at further risk of immigration enforcement actions.

OpenAI Is Nuking Its 4o Model. China’s ChatGPT Fans Aren’t OK

As OpenAI removed access to GPT-4o in its app on Friday, people who have come to rely on the chatbot for companionship are mourning the loss all over the world.

Sony Promo Codes and Discounts: 45% Off

Upgrade your setup with Sony’s newest releases. Save on industry-leading noise-canceling audio, and pro-level Alpha cameras.